Refund policy

Last updated 12 October 2026

Digital purchases

Because digital downloads are supplied immediately after a successful payment, you request that delivery begins at checkout and acknowledge that the usual cancellation right may end once the download is made available.

When to contact us

Contact us promptly if a file is corrupt, materially different from its description, or you were charged incorrectly. We will investigate and, where appropriate, replace the file or arrange a refund through the original payment method.

Refunds for suspected fraud, duplicate payment or technical failure are reviewed individually. Once any track in an order has been downloaded, a refund is not normally available because we cannot confirm that the downloaded file has been removed from the customer’s devices.